FAQs   Q. I've just gone to the new store for the first time and tried to use my old username and password, but I get the message 'Invalid user account'. Why is this happening? A. Unfortunately, the old accounts weren't able to be brought over into the new system. So each member will need to recreate their account. After that, you will be able to login and make purchases. Q. What are the steps I need to take to order an online PRP exam? A. Please read the instructions to take these online, computer-based courses. To read the instructions Click Here Q. When ordering a PRP exam, what package options are there for this type of computer-based testing? A. Due to test taking time limits, PRP classes can only be ordered as one of seven options. They are as follows: Option 1: L-00 Examination Single testing period not to exceed 3 hours. Option 2: L-00 Examination plus Two Electives Single testing period not to exceed 4 hours. Option 3: One Elective Examination Single testing period not to exceed 1 hour. Option 4: Two Elective Examinations Single testing period not to exceed 1 hour. Option 5: Four Elective Examinations Single testing period not to exceed 2 hours. Option 6: Six Elective Examinations Single testing period not to exceed 3 hours. Option 7: Eight Elective Examinations Single testing period not to exceed 4 hours.